Dear Paws - Privacy Policy

I. Introduction

“Dear Paws” values users' pet memory sentiment and personal information privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information and pet memorial content, complying with GDPR, CCPA, and other global data protection laws.

(1) Scope of Application

Applies to all services (account registration, memorial creation, story uploads, community browsing, AI letters). Third-party platform services (e.g., pet memorial merchandise links) follow their privacy policies.

(2) Policy Acceptance

Using the service means you have read, understood, and agreed to information processing (including content editing/display with consent). Continued use after updates constitutes acceptance of revised terms.

(III) Contact Us

For privacy questions or rights exercise, contact us via the method at the end of this policy. We respond within 7 business days.

II. Information We Collect

(A) Personal Identifying Information

• Registration Information: Voluntarily provided name, email, profile picture (optional) for account creation, data sync, and notifications.
• Third-Party Login Information: Basic info (nickname, email) from third-party accounts (Google, Apple ID) for convenient login, used only for account association.

(2) Pet Memorial-Related Content and Information

• Uploaded Content: Photos, videos, captions (pet name, breed, birthday, memorial date, stories) via “Story” and “Memorial Hall.”
• Interactive Content: Friends/family messages via “Remember,” interaction records, AI letters (user-to-pet and pet-perspective replies).
• Content Authorization Information: Choices on content editing, in-app display, and cross-platform promotion.

(3) Device and Usage Information

• Device Information: IP address, device model, OS version, unique identifiers (iOS IDFV, Android AAID), network status, storage/camera permissions for service stability and compatibility.
• Usage Data: App open/close times, community content views, memorial count, feature clicks, interaction data (comments, likes) for service optimization.

(IV) Core Authorization Explanation

Required permissions:

• Photo Library/Camera: Upload pet photos/videos.
• Storage: Save memorial content and AI letters locally.

Optional permissions (adjustable in “Settings - Privacy Authorization”):

• Content Editing: Edit uploaded photos/videos (e.g., memorial videos).
• In-App Display: Display public memorial content in the app.
• Cross-Platform Promotion: Display anonymized content on other compliant platforms (social media, partner channels).

III. Purpose of Information Use

(1) Providing Core Services

• Create memorial spaces and story collections, preserve messages/AI letters.
• Send memorial invitations and notifications with authorization.
• Generate personalized AI letters via algorithms.

(2) Content Usage with User Authorization

• Content Editing: Process photos/videos for memorial formats (with consent).
• In-App Display: Show public authorized content in community/recommendation pages.
• Cross-Platform Promotion: Promote anonymized content on social media/partner platforms (no unauthorized commercial use).

(3) Service Quality Enhancement

Optimize interface, upload speed, AI emotional resonance via usage data; adapt content to devices; refine authorization management.

(IV) Necessary Communications

• Service Update Notifications: Email for major updates (new features, data migration).
• Account Security Alerts: Notify of unusual logins/permission changes.
• Authorization Change Notifications: In-app messages for authorization status changes.

(5) Compliance Requirements

Retain account info, transaction records, and authorization records for tax, audit, and compliance; preserve authorization credentials to ensure consent-based content use.

IV. Information Sharing and Disclosure

(A) Third-Party Service Providers

• Cloud Service Providers: AWS, Alibaba Cloud for data storage, with strict access limits and security measures.
• Payment Processors: Stripe, PayPal, WeChat Pay, Alipay for paid services, sharing only order amount/email (no memorial content).
• Promotional Partners: Anonymized content shared only with cross-platform promotion authorization, used solely for agreed promotion.

(2) Legal and Security Requirements

• Disclose info per government/judicial requests (subpoenas, court orders) within legal scope.
• Disclose info to protect rights (prevent fraud, handle security incidents) or service integrity (infringement complaints) within reasonable limits.

(III) Prohibition on Data Sales

Never sell personal information, pet memorial content, or authorization details, complying with CCPA “no sale of data” rules.

V. Data Security and Storage

(1) Security Measures

• Encryption: SSL for transmission, AES for storage.
• Access Control: Strict internal permissions, detailed access logs for auditing.
• Security Monitoring: Regular audits and vulnerability scans; users responsible for password/device security.
• Authorization Protection: Password/verification code required for authorization changes.

(2) Data Retention Period

• Account Information: Retained during account existence; deleted after cancellation (promotional clips deleted within reasonable time).
• Memorial Content: Permanently stored during account existence (unless deleted by user); deleted within 30 days of account closure (except legal retention).
• Authorization Records: Retained for 1 year after account closure, then anonymized/deleted.

(3) Cross-Border Data Transfer

Cross-border transfer (e.g., overseas cloud storage) complies with laws, including standard contracts and security certifications; recipient security assessed beforehand.

VI. Your Rights

(1) Information Correction and Deletion

• Correction: Modify account info in “Settings - Personal Information”; edit pet info in memorials/stories.
• Deletion: Delete memorial content, AI letters, and messages anytime (irrecoverable after deletion).

(2) Authorization Management and Revocation

• Modification: Adjust permissions in “Settings - Privacy Permissions”; promotional content deleted within reasonable time after revocation.
• Inquiry: View current permission status via the same path.

(3) Account Closure

Request closure in “Settings - Account Security”; account/memorial content deleted within 30 days (except legal retention); closed accounts cannot be restored. Back up content beforehand.

(IV) Obtaining Copies of Information

Request copies of personal info/memorial content via customer service; provided securely (encrypted files, cloud links) after identity verification.

(5) Security Notification Rights

Notify users via email/app pop-up within 72 hours of high-risk data breaches; report to authorities and take remedial actions (account suspension, content deletion).

VII. Child Protection

The service is not for minors under 13, complying with COPPA and GDPR:

• Registration Verification: Users confirm age ≥13; under-13 users refused registration (age prompts on app store and registration).
• Minor Information Handling: Cease collection, freeze account, and contact guardians if under-13 users are detected; delete account/content within 15 business days after guardian verification.
• Guardian Rights: Guardians may contact customer service with identity/guardianship proof to remove content, cancel accounts, and obtain records (processed within 7 business days).

VIII. Policy Updates

(1) Update Notifications

• Significant Changes: In-app pop-ups, messages, or email notifications (scope expansion, authorization rule changes); require explicit consent; deemed accepted if using service 30 days post-notification.
• Non-Material Changes: Updated in “Settings - Privacy Policy” with “Update Date”; continued use constitutes acceptance.

Policy change records retained for at least 1 year (view via “Historical Versions”).

(2) Effective Date of Changes

• Material Changes: Effective upon “Agree” click or 30 days post-notification.
• Non-Material Changes: Effective on “Update Date.”

New permission types/expanded promotion require re-consent; refusal follows original rules.

IX. Supplementary Provisions

(1) Contact Information

Customer Service Email: support@singseed.com

Response Time: Initial response within 7 business days; complex matters (bulk export, minor info deletion) up to 15 business days (delays notified).

(II) Dispute Resolution

Governed by the laws of the People's Republic of China (excluding conflict of laws). Disputes first resolved via consultation; unresolved disputes filed in the Company's jurisdiction court.

(III) Severability

Invalid provisions do not affect other provisions' enforceability.

(IV) Effective Date

Last Updated: October 10, 2025; Effective Date: October 10, 2025.

(V) Special Notice

“Content Authorization” is core for memorial security; we adhere to “authorized use only.” View/modify authorizations in “Settings - Privacy Authorization” (security verification required). Consult customer service for policy questions before use.